Care & Maintenance

What do you recommend for cleaning window glass?
Occasional cleaning  of your new windows is important. We recommend cleaning glass with a mixture of dish soap and water. Rinse completely with clean water and dry with a clean, soft cloth. Do not use petroleum-based cleaners, caustic chemicals, abrasive pads or razor blades or high pressure water hoses. Clean screens with mild soap and water and a soft brush.
What do you recommend for cleaning vinyl windows?
Wash vinyl window and door frames with a mild soap and water. Do not use abrasive or acidic cleaners – they can cause damage to the frame finish. We recommend testing cleaners in a small area first.

Debris and contaminants (bird droppings, sand, etc) should be removed right away. Remove large particles with a soft bristle brush, then wash with warm water and a mild detergent. Use soft, absorbent cloths. Periodic cleanings will keep your window and door frames beautiful for years to come.

What do you recommend for removing condensation from glass panes?

Exterior Condensation
When moist air comes into contact with cool surfaces, such as glass, condensation can occur. Energy efficient windows reduce the amount of interior heat conducting through the glass. At certain dew points this can cause condensation. It means your windows and doors are performing as they should.

Interior Condensation
Condensation on the inside comes from high humidity and low air exchange inside. With older windows drafts could flow through the window opening. With new windows they are air tight and reduce heat loss, which also reduces air flow. You can combat interior condensation by reducing moisture sources (humidifiers, aquariums), increasing ventilation and leaving interior shades up a couple of inches above the sill to allow for air movement.

Can vinyl windows be painted?
If you paint your vinyl windows you are altering the vinyl finish and this will void your warranty. In addition, some paints, particularly dark colors, can cause heat buildup within leading to premature failure of the vinyl and possibly the insulated glass unit.
Can scratches be removed from glass panes?

Scratches in glass are usually from debris during construction or dirt on the glass. There are polishing compounds available that can remove light scuffs and scratches on glass.